We want to make your shipping experience as easy and transparent as possible. So, in general, here is what you can expect from us through the process.
Our goal is to get you the lowest rate we possibly can while ensuring that your car is going to be able to be moved efficiently. There are a number of factors however that will affect the amount you are quoted. These include market conditions, the location of your vehicle, and the time frame you would like it delivered in.
We want to move your vehicle as close to the time frame that is convenient for you as possible. However, there are a number of different factors that determine this as well, mainly your geographical location. Shipments from a large city to a large city are easier to move than shipments to and from rural locales and they can generally be moved cheaper as well.
The reason for this is simple, there are just more carriers that operate in and around large cities.
When it comes time for your vehicle to be picked up, the driver will call the shipping representative ahead of time to be sure that you are prepared for him. The driver will do a quick inspection of your vehicle and have some paperwork for the shipper to sign as he takes possession of the vehicle. Once he picks the vehicle we ask that you make your deposit to us. Some orders don’t require deposits. We’ll cover more about the payment below.
At any point during the time of your vehicle’s transport, should you have any questions, we have customer service representatives by the phone ready to answer any questions you may have about your vehicle’s status. Rest assured, that we use only the highest-rated carriers and we ensure that they’re licensed, insured, and bonded.
When your vehicle gets close to reaching the destination, the driver will call the receiving party to ensure a time that fits into their schedule. Once a time has been set up and the vehicle reaches the destination, the driver will unload it off the truck and do another inspection with the receiving party to check for any damage that may have happened in transit. It is at this point that you pay the driver for their services.
Many carriers will force you to pay a deposit upfront before your car is even moved and they’ll keep it even if they can’t move your vehicle at the price they originally quoted you. We never charge your deposit until after your vehicle is picked up.
We are set up to take your payment in an assortment of ways that are convenient to you, including Cash, Credit or Debit Card, Money Order, and Invoicing for Major Dealerships.
Most of the time the payments to the carrier are made once the car is delivered. It’s a good idea to know the payment methods that the carrier accepts in advance as they may vary from carrier to carrier. So when you speak to the driver be sure to ask him which methods of payment his company accepts.
The vast majority of vehicle transports go on without any problems. However, should you have any issues or concerns about your transport we are standing by to help you resolve them. So please if you have any questions, please don’t hesitate to call us.